Shipping policy

PRIMESAFE PPE

SHIPPING & DELIVERY POLICY

Effective Date: 30 September 2026

At PrimeSafe PPE, we aim to make your shopping experience as convenient and reliable as possible. All orders are carefully processed and dispatched using The Courier Guy, our preferred courier partner for deliveries within South Africa.

By placing an order with PrimeSafe PPE, you agree to the terms of this Shipping & Delivery Policy.

1. ORDER PROCESSING

Orders are processed once payment has been successfully received and confirmed.

Our standard order processing time is:

1–2 business days

This processing period allows us to:

  • Confirm payment.

  • Verify stock availability.

  • Pick and pack your order.

  • Prepare the parcel for collection.

  • Generate your courier waybill and tracking information.

Orders placed on weekends or public holidays will generally be processed on the next business day.

Please note that the order processing period is separate from the courier delivery period.

2. DELIVERY WITH THE COURIER GUY

PrimeSafe PPE uses The Courier Guy for nationwide deliveries within South Africa.

Once your order has been collected by the courier, it will be transported to the delivery address provided during checkout.

Standard Delivery Timeframe

Our standard delivery timeframe is approximately:

2–4 business days after dispatch

Therefore, customers should generally allow approximately 3–6 business days from the date of order, depending on the processing and delivery location.

Delivery times may vary depending on the destination and courier network.

3. DELIVERY TO MAJOR CITIES AND AREAS

Deliveries to major metropolitan areas and central locations are generally completed within the standard delivery timeframe.

Areas covered by the courier network may include, but are not limited to:

  • Pretoria

  • Johannesburg

  • Centurion

  • Midrand

  • Cape Town

  • Durban

  • Bloemfontein

  • Gqeberha

  • East London

  • Polokwane

  • Mbombela

  • Other areas throughout South Africa

Delivery times may differ depending on the specific delivery address.

4. REMOTE AND OUTLYING AREAS

Customers located in remote, rural, or outlying areas may experience longer delivery times.

Additional delivery time may be required because of:

  • Distance from the nearest courier depot.

  • Limited delivery routes.

  • Remote-area delivery schedules.

  • Weather conditions.

  • Road conditions.

  • Courier operational requirements.

Where applicable, additional delivery charges may apply to certain remote areas. Customers will be informed where such additional charges are applicable.

5. SHIPPING FEES

Shipping fees are calculated and displayed during the checkout process.

The applicable shipping fee may depend on:

  • Delivery location.

  • Parcel size and/or weight.

  • Delivery service selected.

  • Courier requirements.

  • Remote-area surcharges, where applicable.

PrimeSafe PPE reserves the right to update shipping fees when necessary.

6. TRACKING INFORMATION

Once your order has been dispatched, PrimeSafe PPE will provide the customer with a The Courier Guy tracking/waybill number, where applicable.

The tracking number can be used to monitor the progress of the shipment.

Customers should ensure that the email address and/or cellphone number provided during checkout is correct, as delivery and tracking notifications may be sent to these details.

Tracking information may take some ti