Refund policy

At PrimeSafe PPE, we aim to provide quality PPE, workwear, safety footwear, and related products. If you are not satisfied with your purchase, please contact us so that we can assist.

1. Returns & Exchanges

Returns or exchanges may be accepted provided the product is:

• Unused and unworn.
• In its original condition and packaging.
• Free from damage, stains, or contamination.
• Accompanied by proof of purchase.

Certain customised, used, washed, or contaminated PPE products may not qualify for a change-of-mind return, where permitted by law.

2. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us as soon as possible with your order number and photographs of the product.

Where the issue is confirmed, PrimeSafe PPE will provide an appropriate remedy, which may include a replacement, exchange, repair, or refund in accordance with applicable South African consumer law.

3. Change of Mind

Change-of-mind returns or exchanges are subject to our return conditions. Customers may be responsible for applicable return or delivery costs where the return is not due to an error or defect attributable to PrimeSafe PPE.

4. Refunds

Approved refunds will generally be processed to the original payment method. Once processed, the time for the refund to reflect depends on the relevant bank or payment provider.

5. How to Request a Return

Please contact us with:

• Your full name.
• Order number.
• Product details.
• Reason for the return.
• Photographs, where applicable.

Please do not send any items back before receiving return instructions from PrimeSafe PPE.